1. Can I just order frames without prescription lenses?
Yes - after clicking Buy Now on your selected frame, tick I will buy this frame without lenses.
2. Can I order glasses with a plano prescription in them (no optical correction)?
Yes. When you enter your prescription, enter “0.00” in all field for both eyes (SPHERE, CYL, AXIS, and ADD). The PD is irrelevant when there is no prescription so just enter PD as Distance: 60 Near: 57.
3. Do I need a new prescription for glasses? How do I get my spectacle prescription?
Your glasses prescription needs to be less than two years old, or before the expiry date printed on your glasses prescription (the more recent the more
accurate your vision will be). You can ask for your spectacle prescription when you have your eyes examined by an Optometrist or an
Ophthalmologist. Some optometrists bulk bill to Medicare, others charge a fee and then you can claim back most of it from Medicare. All
optometrists in Australia whose services are covered by Medicare have signed a document called the Common Form of Undertaking.
Clause 9.1 of the Common for of undertaking states “I undertake that I will ensure that patients are informed that they are entitled to a
copy of their spectacle prescription, and that they are free to have the prescribed spectacles dispensed by any person of their choice.”
Optometrists will give you a copy of your spectacle prescription when you request it. They have an obligation to give it to you as a condition
of having their services covered by Medicare.
You need to ask for your PD (Pupillary Distance) to be included as this is not always included in the glasses prescription. PD (Pupillary Distance) is often measured during
dispensing of glasses, but obviously we cannot measure your PD over the internet.
4. Can I use my contact lens prescription for glasses?
No. Prescription Glasses cannot be made from a contact lens prescription.
5. My prescription falls outside the ranges shown on the site. Can you still make my glasses?
Maybe. Just scan your prescription and send by email, (or fax us a copy of the glasses prescription, or take a photo of the prescription with a digital camera) and we will contact you.
6. Are the spectacle lenses used by Stingyspecs glass or plastic?
At Stingyspecs, we use ophthalmic quality plastic spectacle lenses, exactly the same product as sold in retail optical shops. We do not sell glass
lenses.
7. Do your lenses have a scratch-resistant coating?
All online glasses supplied by Stingy Specs have a scratch resistant coating as standard- this is FREE. Please note, that scratch resistant does not
mean unscratchable. Follow our hints for glasses maintence. Glasses Maintenance
8. Do you stock lenses that go dark outside and are clear inside?
Yes, we stock Photosensitive lenses. Select this when you choose your lenses.
9. Can I get anti-reflective coatings on my lenses?
Yes, we stock lenses with anti-reflective coatings. You need to select this option when choosing the lenses.
10. Do you stock bendable titanium glasses, or glasses with rimless frames?
We stock bendable titanium frames - see the specials section. We do not yet stock normal titanium or rimless frames.
11. Do you stock semi-rimless frames?
We will be stocking S-SPECS Men's and Women's Semi-Rimless (nylon rim) spectacle frames soon.
12. What types of tints for sunglasses do you offer?
We offer the most popular tints for sunglasses in Black (very dark grey) or Brown. All of our Sunglasses tints come standard with UV
protection, this is FREE!
13. Can you make glasses with High Index lenses (thinner lenses for higher powers)?
Yes, select this option when you order your lenses. See the What type of spectacle lens do I need? ezine.
14. Do you supply bifocals or progressive lenses?
Yes, we supply bifocals (with a line). We do not supply progressive lenses at this stage. (Progressive spectacle lenses are often called multifocals or
graduated lenses.)
15. My prescription refers to 'Prisms'. Can you supply these?
No.
16. What if I entered some information incorrectly?
Make sure that you enter all information correctly. Please see the entering my glasses prescription ezine. If you are unsure, feel free to contact us or send us a copy of your prescription by email or fax. When you lodge your order and payment we automatically email you an order confirmation. Please check that these details are correct. If they are incorrect, you need to email us or fax us within 24 hours. If you contact us after 24 hours have passed, but before we have sent your lenses, an alteration fee may apply.
17. Do you provide prescription glasses for children under the age of 18?
No.
18. What if my frames need minor adjustment after I receive them?
Please check out our suggestions on how to check if your glasses fit correctly.
If your glasses need adjustment then a local optical shop can do this for you – some may charge a fee for this service.
19. What is your guarantee policy?
Please refer to Our Guarantee.
20. What happens if after receiving my online glasses I feel that they are not right ?
There are a few possibilities that need to be investigated;
- You gave us the incorrect glasses prescription. This can be checked by faxing or emailing your prescription to us.
- We made up the glasses incorrectly – this is very rare but it is a possibility that needs to be examined. This can be checked by sending the glasses back to us for assessment. If we find that the glasses were made incorrectly we will fix the problem and refund to you reasonable postage costs. You will have the option of receiving a full refund instead of having the glasses fixed.
- The prescription you gave is not appropriate for you. This is up to you to investigate. It may require having your eyes examined. If a different glasses prescription is appropriate then we can credit 50% of the amount you paid for the lenses towards the price of purchasing new lenses from us. You will also have the option of receiving a full refund of money paid to us as long as you advise us of the problem within 14 days of receiving the online glasses.
- The glasses need to be adjusted to fit you better. Check e-zine article about Frame Adjustments to see how to check if your glasses need adjustment.
- The prescription and the glasses are correct but you may need some time to adjust to your new prescription.
21. Can I get reimbursed from my private health insurance?
Check with your health fund. Some allow claims for online glasses, some will not. It would be interesting to ask why not, as the online glasses are the same, and you are the client of the health fund..
22. What if I need my glasses urgently?
We are a mail order business, and could take up to 2 weeks to complete orders. If you need your glasses urgently then it would be best to
buy from a retail optical shop.
23. Do you stock Designer Brand frames?
At Stingy Specs we mainly stock the boutique brand S-SPECS. This is our own design brand, which ensures quality and affordability. We do not stock many designer brands as these would be significantly more expensive. We also do not stock old brand name frames that are out of season.
24. Do you stock safety glasses?
No.
25. Do you have a catalogue you could send me?
No. Our website is our catalogue.
Any Further Questions?
If we have not covered your question in our FAQS, please email us with your query. You will receive a response to your question within 24 hours.
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